Provides fundamental components of theoretical and applied aspects of personal and interpersonal communication related to pharmacy practice. Theoretical aspects include such topics as communication perceptions and barriers, listening, responding, assertiveness and non-verbal communication. Applied aspects include such techniques as role-playing, group discussion and interviewing. This course also examines the methods and practice of interviewing with respect to the roles and functions of both interviewee and interviewer.
Communication and Professionalism for Pharmacy Technicians
PHT
117