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Motivational Interviewing and De-escalation Techniques


Introduces the Motivational Interviewing (MI) concept as a client-centered and conversational method of communication designed to assist helping professionals address clients' ambivalence to change. The course will also introduce de-escalation techniques aimed at calmly communicating with an agitated client in order to understand, manage, and resolve their concerns. Note: This course was previously listed as EMS 311.