Teaches students to diagnose and resolve technical problems for customers over the phone. Provides a thorough understanding of the drop system, interconnection between devices, and other problems faced by broadband customers. Trains customer service representatives to distinguish problems that can be solved over the phone and not require a technician to be dispatched. This course is only available for students who are in a degree and/or certificate program through the partnership between NCTI and ACC. Additional charges may apply to these courses. For additional information please call 303.797.5989.