COVID-19 Response Protocol - Watch, Warning, Outbreak
Visit the ACC COVID-19 Response Protocol page for more details about ACC's COVID-19 response, notification, and protocols.
ACC Dean of Students Office or Human Resources will issue a COVID Watch when we receive a notification of a possible exposure to COVID-19 or a symptomatic individual on campus.
- Individual asked to self-quarantine
- Dean of Students / HR will notify anyone having close contact that they may have been exposed
- ACC may not close classes or office areas, but will initiate additional deep cleaning protocols
- Watch Reports will typically only go to those exposed.
ACC will issue a COVID Warning when we have a verbally reported positive or documented positive case.
- The COVID Warning will typically go to those who may have been exposed to the person testing positive.
- A COVID Warning may trigger in-person classes to shift to remote-only instruction; it also may shift employees to work remotely from home.
- COVID Warnings will also be posted weekly, including actions taken, on this page with any identifying details removed.
- Tri-County Health Department will be consulted for any further college instructions.
ACC will issue a COVID Outbreak notice if there are multiple positive cases that are determined to be connected by Tri-County Health Department (TCHD).
A COVID Outbreak may trigger:
- Campus-wide notifications
- Changed in instruction and/or office working plans based on consultation with TCHD.
- ACC will follow TCHD guidelines and requirements.
College Operations - Business and Support Services
ACC will continue to provide services through phone, email, and virtual platforms. Below are the instructions on how you can access departments and services you may need. Hours of operation are listed on specific department pages throughout the ACC website.
Career & Transfer Services
- Career & Transfer staff will be available to assist students via email, video conference or phone. To schedule a virtual appointment, please login to Navigate.
- Students can search for jobs, internships or volunteer opportunities, 24/7, in Purple Briefcase. Access through myACC – Training & Technology – Career Services.
- All Career and Transfer Services student and employer events have been postponed until further notice. Watch our events calendar for virtual events.
- Employers should contact Shari Culver at shari [dot] culver [at] arapahoe [dot] edu for any assistance that you need.
ACC realizes that the COVID-19 pandemic has impacted many of you financially. Payment deadline for the Spring Semester is January 28, 2021. Any unpaid balance will result in a hold being placed on your student account on February 16, 2021, unless you have registered for a payment plan. Please see your email for details if you are on a payment plan. Please also see the information on Financial Aid and Student Emergency Fund. If you need to contact the Cashier's Office with questions about your bill, please email cashier [dot] acc [at] arapahoe [dot] edu or call 303.797.5638.
Espresso Yourself Cafe & Spirit Shop on the Littleton Campus will be open for in store shopping and pick-up.
- Visit the campus store website, ArapahoeShop.com for course materials, supplies, apparel, technology and more.
Ways to Shop
- Ship it to you: Order on the ArapahoeShop.com website.
- Order Pick-Up: Order on the ArapahoeShop.com website and choose your campus location during checkout.
- After your order has been processed, you will receive an email confirmation with pick up instructions.
- In-Store Shopping: Bookstore services are available on the Littleton Campus at the Espresso Yourself Cafe and Spirit Shop Monday - Thursday from 7:30am - 6:00pm and Friday from 7:30am - 2:00pm. The number of people permitted in the store will be limited to ensure proper social distancing. Ordering your textbooks and supplies online for home delivery or pick up should be your first choices. The Bookstore staff will be ready to help you with questions or supplies if you forgot to order something, make a class change or need to make a return.
Purchasing Books Using Financial Aid
Students who have been awarded financial aid for 20-21 were able to order books and supplies January 2 - 11, 2021 and charge their books to their account at ACC. You can check your financial aid balance in myACC or on the Bookstore website. Contact the Financial Aid offices if you have questions.
Parker and Sturm Collaboration Campus Students
We encourage you to order at ArapahoeShop.com and choose Ship To you. Items can be delivered to the campuses and you will be contacted with pick-up information.
ACC has computer labs available at all campuses. The Open Computer Lab at Littleton is located on the first floor of the main building on the Littleton Campus in room M1650. The lab provides open access to both Windows and Mac computers with the latest software including Windows 10, MacOS, Microsoft Office solutions, Adobe Creative Cloud, and specialized software including AutoCAD and others needed to support the various academic programs on campus. Computer labs are also available at the Art & Design Center, Sturm Collaboration Campus at Castle Rock, and Parker Campus. A variety of platforms and software packages are available at these locations.
Computer Labs will be open for students by appointment only. Appointments must be made through:
Main Building, M1650 - 9 Windows computers + 2 Apple Computers
- Monday - Thursday: 10am - 2pm
Art & Design Center
AD5120 - 9 Apple computers
- Monday and Wednesday: 8:00 - 9:45am
- Tuesday and Thursday: 1:00 - 9:45pm
- Friday and Saturday: 9:00am - 4:45pm
AD5220 - 9 Windows computers
- Monday - Thursday: 8:00am - 9:45pm
- Friday and Saturday: 9:00am - 4:45pm
Room 103 - Windows computers
- Monday - Thursday: 8am - 9pm
- Friday: 8am - noon
Community Room - Windows computers
- Monday - Thursday: 8am - 9:30pm (through September 10)
(September 14 & 15): 8am - 6:30pm
- Friday: 8am - 5pm (through September 11)
Hours may change for school breaks, in-service training, and some holidays.
*If you are faculty and need to use the labs – submit a ticket to the helpdesk [at] arapahoe [dot] edu to schedule an appointment.
Students can access to up to eight counseling sessions with a licensed therapist each school year. This service is provided through the health and wellness fee. Students can make an appointment by contacting the Student Engagement Center at 303.797.5730 or acc [dot] dos [at] arapahoe [dot] edu. Counseling is not typically available for immediate appointments. If a student is in immediate crisis, please refer them to:
- All Health Network » 303.730.8858
- Colorado Crises Services Hotline » 1.844.493.8255
Disability Access Services
The Office of Disability Access Services will be available for student support by phone, email and video conference. Specialists are available to connect with students, Monday through Thursday 8:00am - 5:00pm and Friday from 10:00am - 5:00pm. Students should call 303.797.5860 or email disability [dot] access [at] arapahoe [dot] edu to schedule a time to speak with a specialist. To schedule a virtual appointment, please login to Navigate. Specialists can assist our students in all the normal ways by being a liaison with faculty to assist with appropriate modifications to accommodations within the remote-online environment.
Faculty Office Hours
Faculty are available for students. Please check D2L on the best way to connect with your instructors.To schedule a virtual appointment, please login to Navigate or refer to your instructor’s options shared in D2L.
Financial Aid Processing and Disbursements
- Financial aid processing and disbursements will continue as usual. Submit required documents to finaid [at] arapahoe [dot] edu or via fax at 303.797.5663.
- Work Study Students: If you are a work study student, you may continue working for ACC. Your supervisor will instruct and assist you with working remotely.
- Financial Aid will be available to assist current students via video conference, email or phone. To schedule a virtual appointment, please login to Navigate.
You are encouraged to complete the 20-21 FAFSA as soon as possible. If your financial aid status has changed since you filed the FAFSA contact the Financial Aid Office at 303.797.5661 or by email at finaid [at] arapahoe [dot] edu.
The Fitness Center is open to currently enrolled students and staff by appointment only. Call 303.797.5850 to make an appointment. We strongly recommend remaining as physically active as possible during this time by walking, running or biking outdoors with appropriate physical distancing and watch your email as we share out various resources you can access from home.
International Student Services
- ACC’s International Advisor, Sara Squires will provide support services to F-1 visa students, by working virtually and remotely, via email, video conference or other online or virtual platform. To schedule a virtual appointment, please login to Navigate.
- For all immigration documents that requires physical services (ie. Travel signatures, printing and signing new I-20s, mailing of I-20s, etc), ISS will work and communicate with the student to provide the most efficient and effective solution.
- International F-1 students must inform ISS of any phone, address, email, or contact change within 10 days.
- All ISS and ISO related events, meetings, or programming, have been cancelled until further notice.
- Students who are authorized to work on campus, must update Sara of any changes with their position, work duties, etc. (ie. Working remotely)
Library & Learning Commons
The ACC Library & Learning Commons is open to students and staff Monday - Thursday. The virtual library is also open and available to everyone. We continue to provide database access, services online, via email, phone, and other virtual means. You can contact the library via email or phone at librarians [at] arapahoe [dot] edu or 303.797.5090.
The Library is now the home of the Math Support Center and Writing Support Center with services available by appointment.
Records & Enrollment Services
The Records Office will continue to process all incoming documents as they are received. For additional support, email records [at] arapahoe [dot] edu or call 303.797.5621.
General questions for Records and Enrollment Services can be emailed to records [at] arapahoe [dot] edu.
- Transcript request information can be found here.
- Prerequisites or registration issues? Send an unofficial transcript records [at] arapahoe [dot] edu; please include the courses in which you would like to register in your email.
- Need a form? Most all our forms are available online. Visit our webpage.
Student Emergency Fund
As a student, we understand it can be difficult to make ends meet. In the Dean of Students Office, we offer one-time emergency funds to help. Contact acc [dot] dos [at] arapahoe [dot] edu to schedule a virtual appointment.
Student Food Pantry
In lieu of the on-campus student food pantry, students may contact the Dean of Students Office by email or phone to discuss food needs. We recommend reaching out to Chandell Bell via email at chandell [dot] bell [at] arapahoe [dot] edu for more information.
Food Bank of the Rockies COVID-19 Response has up to date mobile food pantries and other resources.
The Student Life Office’s physical location will remain closed until further notice. Their staff will provide updates and communications via email to student club and organization leaders. If you need assistance or have questions regarding Student Life, please email student [dot] life [at] arapahoe [dot] edu or call 303.797.5668. In addition, watch the website event calendar and please visit all ACC social media outlets: @ArapahoeCC.
Student Orientation and Advising & Registration for New Students
New students will be able to complete their orientation and first semester advising support online. Additional communication, information and instructions will be provided through Admissions and Advising staff directly to new students.
If you are a student and in need of a device to help you be successful in your remote learning experiences, ACC is prepared to provide you with a laptop for one semester. Please let us know by contacting the Dean of Students Office at 303.797.5730 or here if you are in need of technology assistance.
We have improved the WiFi signals around the ACC Littleton Campus. View the MAP. The stars indicate where WiFi access points are located (Lot A, Lot B, Lot C, Lot D, Lot E, Lot G, Lot H, Lot I, the North Building, the Main Building, the Annex Building, The South Building, and the South Lawn).
The Testing Center is offering limited testing by appointment only. Appointments can be made by contacting staff at your desired testing location. Staff are available by phone, email and video conference, Monday through Friday.
Visit the Testing Center webpage for more details and instructions.
- Academic Support Center (M1650 - Open Computer Lab | 303.797.5669 | acc [dot] asc [at] arapahoe [dot] edu) - Tutors offer assistance with AAA, ACC, BIO, BUS, CCR, CHE, CIS, COM, CRJ, CSC, ECO, ENG, HIS, HUM, HWE, LIT, MAN, MAP, MAR, NUR, PHI, PHY, PSY, PTA, SOC, and more. Tutors are available on all campuses.
- Art & Design Tutoring (AD2050 | 303.797.5958 | artdesign [at] arapahoe [dot] edu) - Tutors can help with CAD, MGD, and IND courses.
- Biology Study Lab (Virtual via Zoom) - Tutors can assist with various BIO courses.
- Math Support Center (M2564 - 2nd Floor Library | 303.797.5893 | acc [dot] mathsupportcenter [at] arapahoe [dot] edu) - Tutors can assist with math courses. Some in-person appointments are available on-campus.
- Physics / Chemistry Study Lab (M3640 | 303.797.5831 | henry [dot] weigel [at] arapahoe [dot] edu) - One-on-one physics and chemistry tutoring.
- Writing Center (M2564 - 2nd Floor Library | 303.797.5893 | writingcenter [at] arapahoe [dot] edu) - Tutors work with any skill level, from any class or discipline, at any stage of the writing process offering virtual and in-person tutoring options.
Students may also access TutorMe – instant online live tutoring linked in D2L.
Veteran's Benefits and Services
For veteran’s benefits please contact Lance Coppin at lance [dot] coppin [at] arapahoe [dot] edu. For general veteran’s support, please contact Dominic Pillitteri at dominic [dot] pillitteri [at] arapahoe [dot] edu.
Withdrawals and Tuition Refunds
The last day to withdraw from courses depends on your course length and start / end dates. Please check in myACC [Student page -> Registration Tools -> Detailed Student Schedule (with Drop-Withdrawal Dates)] for the drop / withdrawal date for each of your courses. At this time, to avoid impacts to students’ financial aid and to not lose the time and energy you have already invested in courses, we encourage you to wait to make a decision to withdraw. While we realize the uncertainty and unknown is challenging, ACC faculty and staff are committed to helping you continue to make progress in your courses in this challenging time. If you are receiving financial aid, do not withdraw without discussing the impact on your financial aid status.
ACC and the Community College System of Colorado do not have a tuition refund process, however there is an Appeal for Tuition Credit process. Please refer to this process if you do decide to withdraw from your courses.
Any student wishing to request a disability-related accommodation in connection with the ACC Mask Policy should contact Elisabeth Olson in Disability Access Services by phone at 303.797.5078 or by email elisabeth [dot] olson [at] arapahoe [dot] edu.
If a student has a personal health condition that prevents them from wearing a mask/facial covering in alignment with public health orders and no other form of personal protective covering or equipment is suitable based on their disability or health condition, the student will need to contact Disability Access Services (DAS) to discuss the process of providing medical documentation or discussing the inability to wear a mask.
The student will be asked to provide DAS with documentation written by a licensed professional about their disability that:
- Verifies that the individual meets the ADA definition of disability (i.e., has a physical or mental impairment that substantially limits one or more major life activities),
- Explains the reasons why a mask exemption is needed,
- Shows the relationship between the individual's disability and the need for the requested mask accommodation.
The documentation will be reviewed by the DAS Director and the Dean of Students. If this accommodation is granted, then DAS will then provide the student with a full-face shield that must be work while on any of the ACC Campuses. Wearing the face shield is not optional. The student will also receive a mask exemption card on a yellow lanyard card. Students can wear the lanyard card while on campus. Wearing yellow lanyard is optional as we will not require students to disclose their disability status. If students are not wearing the lanyard, they may be asked if they have received permission to not wear a mask before entering a college facility.
Mask-related accommodations available to students taking ACC Concurrent Enrollment classes on a high school campus may be subject to different guidelines as a result of differences in health, safety, and education requirements for high schools.
Other Examples of reasonable accommodations for students with a mask accommodation
Remote / Virtual Options
- Allow the student to take courses that are offered online.
- Offer Student Services appointments by telephone or video call for a student. This includes Advising, DAS, Financial Aid, ACC tutoring, and a number of other services and supports.
- Inform the student of online tutoring such as TutorMe.
To help manage the health of our community, ACC is asking you to report if you plan to travel out of Colorado or out of the country by using this online form. Upon return from travel destinations, students are not permitted to return to campus for 14 days. Please help keep ACC as safe as possible.
Please do not hesitate to reach out to the Dean of Students Office if you have questions.
College Sponsored Travel
Until further notice, ACC has suspended sponsored travel.
Employee Personal Travel
Update as of September 11, 2020: Employees are no longer required to disclose personal travel. However, self-responsibility means taking care of yourself and being mindful of the wellbeing of people around you while traveling within your community, traveling to other states, traveling internationally, and upon your return. It is recommended that employees research their travel destination to be fully informed. There are some states outside of Colorado that require visitors to quarantine when visiting their state. There are also restrictions for international travel when traveling to certain international locations. Additional information can be found on the CDC website.
If an employee becomes ill as a result of personal travel, follow the call-in procedure as determined by the supervisor and submit an Employee Self-Isolation or Required Quarantine Report Form. HR will contact the employee and supervisor to discuss the specific circumstances.
Remember, if you are sick please stay home and communicate with your supervisor. If you have any questions, or need to discuss accommodations due to your personal situation, please contact Angela Johnson or Jennifer Matthews.
Renting ACC Facilities
At this time, we are not accepting rental requests for dates through December 31, 2020.
Contact Trish Sangelo at trish [dot] sangelo [at] arapahoe [dot] edu for more information on 2021 Study Abroad opportunities.
Internet Access Recommended Resources
- Internet Essentials from Comcast offers affordable high-speed internet to qualified students. You may qualify if you are eligible for public assistance programs like National School Lunch, SNAP, housing assistance, Medicaid, SSI and others. Apply by calling Comcast at 1.855.8.INTERNET (1.855.846.8376) or at internetessentials.com.
- Xfinity WiFi Free for Everyone: Xfinity WiFi hotspots across the country will be available to anyone who needs them for free – including non-Xfinity Internet subscribers. For a map of Xfinity WiFi hotspots, visit www.xfinity.com/wifi. Once at a hotspot, consumers should select the “xfinitywifi” network name in the list of available hotspots and then launch a browser.
- AT&T - Consistent with FCC Chairman Pai’s “Keep Americans Connected Pledge” announced today and concerns raised by members of Congress, which we share, AT&T is proud to support customers by pledging that, for the next 60 days (as of March 13, 2020), public Wi-Fi hotspots will be kept open for any American who needs them.
- T-Mobile - T-Mobile and Metro by T-Mobile customers on current plans with limited data will automatically have unlimited smartphone data for the next 60 days (excluding roaming). No action required.
- Verizon - Verizon signed onto the FCC’s new “Keep Americans Connected” pledge. Verizon’s new customer commitment will help ensure connectivity and offer assistance to customers and small businesses facing challenges from the global crisis.
If you are a student experiencing food insecurity, reach out to the acc [dot] dos [at] arapahoe [dot] edu (Dean of Students Office) so that we can help you at the appropriate campus or community resource.
Beyond the Food Pantry
Get tips on how to reduce your bills, protect your health, get/make money,and re-locate or find housing in the Beyond the Food Pantry: Surviving COVID-19: A #RealCollege Guide for Students (PDF).
2-1-1 Colorado is a confidential and multilingual service connecting people across the State of Colorado to vital resources in their local community. 2-1-1 serves as one central location where people can access over 7,500 health and human service resources. Coloradans can also reach 2-1-1 Colorado online at 211Colorado.org.
2-1-1 provides navigation services to resources such as:
- Housing, including shelters and transitional services
- Rent and utility assistance
- Applying for SNAP benefits by phone
- Food / meals
- Clothing / personal / household needs
- Mental health and substance use disorders
- Medical clinics
- Dental clinic
- Other government/economic services
2-1-1 will work in conjunction with The Colorado Health Emergency Line for the Public (CO HELP), a toll-free hotline for the latest public health information. If Coloradans are looking for general information about COVID-19, such as the number of cases in Colorado, the list of symptoms, or how you can protect yourself, they can call CO HELP by dialing 303.389.1687 or 1-877.462.2911.
2-1-1 Resource Navigators are available to help by phone, Monday through Friday from 8am - 5pm and have access to a language translation service to accommodate over 170 languages. Coloradans can also reach 2-1-1 toll-free by dialing 866-760-6489.
Colorado Department of Local Affairs - Emergency Rental Assistance
If you or your tenants have been unable to pay rent due to financial hardship caused by COVID-19, you may be eligible for rental assistance from the state.
FAQs for ACC Employee
Learn more about your resources as an ACC employee with our FAQs for ACC employees (10/20/2020).
Communication from ACC Leadership
- ACC COVID-19 Update & Plan - March 12, 2020
- CCCS Prepares Transition to Remote Instruction - March 12, 2020
- COVID-19 Update - March 11, 2020
- COVID-19 Exposure and Travel - March 11, 2020
- Important Information on Travel due to COVID-19 - March 11, 2020
- Instructional Guidelines | Coronavirus - March 10, 2020
- ACC and COVID-19 Updates - March 10, 2020
- Keeping You in the Loop on COVID-19, March 10, 2020
- Coronavirus Message - Feb. 28, 2020
- Colorado Department of Public Health & Environment - Feb. 14, 2020
- ACC - Health Info: CoronaVirus & Seasonal Flu - Feb. 6, 2020
Facts about Coronavirus and COVID-19
It’s important to remember that the risk to most Coloradans from COVID-19 is low. If an individual does not have a high risk of exposure, it is very unlikely they have novel coronavirus. But if they are ill and concerned, they should contact a health care provider.
Colorado state and local public health are working together, following federal guidance, to assess Colorado travelers to determine the need for monitoring, restriction of movement, quarantine, or other action to prevent the spread of the virus.
People who have general questions about coronavirus disease 2019, can call CO HELP at 303-389-1687 or 1-877-462-2911 or email COHELP [at] RMPDC [dot] org.
How It Spreads
From the Center for Disease Control
The virus is thought to spread mainly from person-to-person. Between people who are in close contact with one another (within about 6 feet). Through respiratory droplets produced when an infected person coughs or sneezes.
These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.
Can someone spread the virus without being sick?
People are thought to be most contagious when they are most symptomatic (the sickest). Spread is possible before people show symptoms. A person is considered infectious 2 - 5 days prior to showing symptoms. Some people do not have any symptoms and will still be infectious.
Spread from contact with infected surfaces or objects
A person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes.
How easily the virus spreads
The virus that causes COVID-19 seems to be spreading easily and sustainably in the community (“community spread”). Community spread means people have been infected with the virus in an area, including some who are not sure how or where they became infected.
From the Center for Disease Control
Reported illnesses have ranged from mild symptoms to severe illness and death for confirmed coronavirus disease 2019 (COVID-19) cases.
The following symptoms may appear 2-14 days after exposure.
- Fever of 100.4F or higher
- Shortness of breath or difficulty breathing
- Muscle or body aches
- Sore throat
- Nausea or vomiting
- Congestion or runny nose
- New loss of smell or taste
Prevention and Treatment
From the Center for Disease Control
There is currently no vaccine to prevent coronavirus disease 2019 (COVID-19). The best way to prevent illness is to avoid being exposed to this virus. The CDC recommends everyday preventive actions to help prevent the spread of respiratory diseases, including:
- Avoid close contact with people who are sick.
- Avoid touching your eyes, nose, and mouth.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash or use your inner elbow shirt sleeve.
- Clean and disinfect frequently touched objects and surfaces using a regular household cleaning spray or wipe.
- Wear a protective face covering.
- Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom; before eating; and after blowing your nose, coughing, or sneezing.
- If soap and water are not readily available, use an alcohol-based hand sanitizer with at least 60% alcohol. Always wash hands with soap and water if hands are visibly dirty.
For information about handwashing, see CDC’s Handwashing website
For information specific to healthcare, see CDC’s Hand Hygiene in Healthcare Settings
What to Do If You Are Sick
From the Center for Disease Control
Call ahead to a healthcare professional if you develop a fever and symptoms of respiratory illness, such as cough or difficulty breathing, and have been in close contact with a person known to have COVID-19 or if you live in or have recently traveled to an area with ongoing spread. Tell your healthcare professional about your recent travel or contact. Your healthcare professional will work with your state’s public health department and CDC to determine if you need to be tested for COVID-19.
If you are a student who has received a positive test result, please notify ACC by emailing the acc [dot] dos [at] arapahoe [dot] edu (Dean of Students Office) or call 303.797.5730. Employees should contact ACC Human Resources.