College Operations - Business and Support Services
ACC campuses are open with in-person services. We will also continue to provide services through phone, email, and virtual platforms. Below are the instructions on how you can access departments and services you may need. Hours of operation are listed on specific department pages throughout the ACC website.
*Masks are required in indoor spaces at all ACC campuses, regardless of vaccination status.
For assistance with your application or the application process, please contact admissions in person at the Littleton Campus (2nd floor Welcome Center), by email at admissions [at] arapahoe [dot] edu or by calling us at 303.797.5637. You can also review the Admissions checklist.
If you need Admissions assistance for the Parker Campus, contact parkercampus [at] arapahoe [dot] edu, call 303.734.4822, or visit our Welcome Desk staff.
If you need Admissions assistance for the Sturm Collaboration Campus at Castle Rock, contact castle [dot] rock [at] arapahoe [dot] edu, call 303.660.3160, or visit the Welcome Desk staff.
Career & Transfer Services
- Career & Transfer staff is available to assist students in person, email, video conference or phone. To schedule an appointment, please login to Navigate.
- Students can search for jobs, internships or volunteer opportunities, 24/7, in Purple Briefcase. Access through myACC – Training & Technology – Career Services.
- Watch the ACC Events calendar for student and employer events.
- Employers should contact Laura Aycock at laura [dot] aycock [at] arapahoe [dot] edu for job posting assistance.
Payment deadline for the Fall Semester is August 2 for those who registered before July 15. Payment deadline for those who registered after July 15 is September 1. Any unpaid balance will result in a hold being placed on your student account on October 22, 2021, unless you have registered for a payment plan. We recommend a payment plan. See your email for details if you are on a payment plan. Also view information on Financial Aid and the Student Emergency Fund. If you need to contact the Cashier's Office with questions about your bill, please email cashier [dot] acc [at] arapahoe [dot] edu or call 303.797.5638.
Espresso Yourself Cafe & Spirit Shop on the Littleton Campus will be open for in-store shopping and pick-up.
Monday - Thursday
7:30am - 6:30pm
7:30am - 2:00pm
Closed Monday, September 6 for Labor Day.
- Visit the campus store website, arapahoeshop.com for course materials, supplies, apparel, technology and more.
Ways to Shop
- Ship it to you: Order on the arapahoeshop.com website.
- Order Pick-Up: Order on the arapahoeshop.com website and choose your campus location during checkout.
- After your order has been processed, you will receive an email confirmation with pick up instructions.
- In-Store Shopping: Bookstore services are available on the Littleton Campus at the hours listed above. Ordering your textbooks and supplies online for home delivery or pick up should be your first choices. The Bookstore staff will be ready to help you with questions or supplies if you forgot to order something, make a class change or need to make a return.
Purchasing Books Using Financial Aid
Students who have been awarded financial aid for Fall 2021 will be able to order books and supplies August 2-11 and charge their books to their account at ACC. You can check your financial aid balance in myACC or on the Bookstore website. Contact the Financial Aid offices if you have questions.
Parker and Sturm Collaboration Campus Students
We encourage you to order at arapahoeshop.com and choose Ship To you. Items can be delivered to the campuses and you will be contacted with pick-up information.
ACC has computers and self check out kiosks available at all campuses. Computers are available at the Littleton Campus in the Library & Learning Commons at the Art & Design Center, and Parker Campus. A variety of platforms and software packages are available at these locations. Computers are available for self check out at the Sturm Collaboration Campus.
Art & Design Center
AD5120 - 11 Apple computers
- Monday - Friday: 8:00am - 4:30pm
AD5220 - 11 Windows computers
- Monday - Friday: 8:00am - 4:30pm
Room 103 - Windows computers
- Monday - Thursday: 8:00am - 6:00pm
Students can use their Student ID to access self-service computer carts at any time. The Community Room is often available as a space to work and study.
*If you are faculty and need to use the labs – submit a ticket to the helpdesk [at] arapahoe [dot] edu to schedule an appointment.
Students can access to up to eight counseling sessions with a licensed therapist each school year. This service is provided through the health and wellness fee. Students can make an appointment by contacting the Student Engagement Center at 303.797.5730 or acc [dot] dos [at] arapahoe [dot] edu. Counseling is not typically available for immediate appointments. If a student is in immediate crisis, please contact:
- All Health Network » 303.730.8858
- Colorado Crises Services Hotline » 1.844.493.8255
Disability Access Services
The Office of Disability Access Services is available for student support in person, by phone, email, and video conference. Specialists are available to connect with students, Monday through Thursday 8:00am - 5:00pm and Friday from 10:00am - 5:00pm. Students should call 303.797.5860 or email disability [dot] access [at] arapahoe [dot] edu to schedule a time to speak with a specialist. To schedule a virtual appointment, please login to Navigate. Specialists can assist our students in all the normal ways by being a liaison with faculty to assist with appropriate modifications to accommodations within the remote-online environment.
Faculty Office Hours
Faculty are available for students. Please check D2L on the best way to connect with your instructors.
Financial Aid Processing and Disbursements
- Financial aid processing and disbursements continues as usual. Submit required documents to finaid [at] arapahoe [dot] edu or on campus Monday-Tuesday from 8am to 6pm and Wednesday-Thursday from 8am to 5pm.
- Work Study Students: Your supervisor will instruct and assist you with working remotely or on campus based on their needs.
- You are encouraged to complete the 21-22 FAFSA as soon as possible. If your financial aid status has changed since you filed the FAFSA or you are unsure if you are eligible to complete the FAFSA, contact the Financial Aid Office at 303.797.5661 or by email at finaid [at] arapahoe [dot] edu.
The Fitness Center is open to the public:
- Monday - Thursday: 6am - 6pm
- Friday: 6am - 12pm (noon)
- Saturday: 8am - 12pm (noon)
We strongly recommend remaining physically active.
International Student Services
- ACC’s International Advisor, Sara Squires will provide support services to F-1 visa students, in person, virtually and remotely. To schedule an appointment, please login to Navigate.
- For all immigration documents that requires physical services (ie. Travel signatures, printing and signing new I-20s, mailing of I-20s, etc), we will work and communicate with the student to provide the most efficient and effective solution.
- International F-1 students must inform ACC of any phone, address, email, or contact change within 10 days.
- Students who are authorized to work on campus, must update Sara of any changes with their position, work duties, etc. (ie. Working remotely)
Library & Learning Commons
The ACC Library & Learning Commons is open with in-person services. The virtual library is also open and available to everyone. We continue to provide database access, and online services, via email, phone, and other virtual means. You can contact the library by email or phone at librarians [at] arapahoe [dot] edu or 303.797.5090.
The Library & Learning Commons is now the home of the Academic Support Center (tutoring), Math Support Center and Writing Support Center with services available by appointment through Navigate.
Records & Enrollment Services
The Records Office continues to process all incoming documents as they are received. For additional support, email records [at] arapahoe [dot] edu or call 303.797.5621.
General questions for Records and Enrollment Services can be emailed to records [at] arapahoe [dot] edu.
- Transcript request information can be found here.
- Prerequisites or registration issues? Send an unofficial transcript records [at] arapahoe [dot] edu; please include the courses in which you would like to register in your email.
- Need a form? Most all our forms are available online. Visit our webpage.
Student Emergency Fund
As a student, we understand it can be difficult to make ends meet. In the Dean of Students Office, we offer one-time emergency funds to help. Contact acc [dot] dos [at] arapahoe [dot] edu to schedule an appointment.
Student Food Pantry
Students may contact the Dean of Students Office by email or phone to discuss food needs. We recommend reaching out to Chandell Bell via email at chandell [dot] bell [at] arapahoe [dot] edu for more information.
Food Bank of the Rockies COVID-19 Response has up to date mobile food pantries and other resources.
The Student Life Office is available to assist students in person, by email, phone, and virtually through Zoom. For questions or to connect with our team, please email student [dot] life [at] arapahoe [dot] edu or call 303.797.5668. In addition, check out ACC’s event calendar and social media: @ArapahoeCC.
Student Orientation and Advising & Registration for New Students
New students will be able to complete their orientation and first semester advising support online and in person. Additional communication, information and instructions will be provided through Admissions and Advising staff directly to new students.
If you are a student and in need of a device to help you be successful in a remote learning experiences, ACC is prepared to provide you with a laptop for one semester. Please let us know by contacting the Dean of Students Office at 303.797.5730 or completing our online form if you are in need of technology assistance.
We have improved the wi-fi signals around the ACC Littleton Campus. View the MAP. The stars indicate where WiFi access points are located (Lot A, Lot B, Lot C, Lot D, Lot E, Lot G, Lot H, Lot I, the North Building, the Main Building, the Annex Building, The South Building, and the South Lawn).
- Academic Support Center (Library and Learning Commons | 303.797.5669 | acc [dot] asc [at] arapahoe [dot] edu) - Tutors offer assistance with AAA, ACC, BIO, BUS, CCR, CHE, CIS, COM, CRJ, CSC, ECO, ENG, HIS, HUM, HWE, LIT, MAN, MAP, MAR, NUR, PHI, PHY, PSY, PTA, SOC, and more. Tutors are available on all campuses.
- Art & Design Tutoring (AD2050 | 303.797.5958 | acc [dot] artdesign [at] arapahoe [dot] edu) - Tutors can help with CAD, MGD, and IND courses.
- Biology Study Lab (Virtual via Zoom) - Tutors can assist with various BIO courses.
- Math Support Center (M2564 - 2nd Floor Library | 303.797.5893 | acc [dot] mathsupportcenter [at] arapahoe [dot] edu) - Tutors can assist with math courses. Some in-person appointments are available on-campus.
- Physics / Chemistry Study Lab (M3640 | 303.797.5831 | henry [dot] weigel [at] arapahoe [dot] edu) - One-on-one physics and chemistry tutoring.
- Writing Center (M2564 - 2nd Floor Library | 303.797.5893 | writingcenter [at] arapahoe [dot] edu) - Tutors work with any skill level, from any class or discipline, at any stage of the writing process offering virtual and in-person tutoring options.
Students may also access TutorMe – instant online live tutoring linked in D2L.
Veteran's Benefits and Services
For veteran’s benefits contact Lance Coppin at lance [dot] coppin [at] arapahoe [dot] edu. For general veteran’s support, contact Dan Balski at dan [dot] balski [at] arapahoe [dot] edu.
Withdrawals and Tuition Refunds
The last day to withdraw from courses depends on your course length and start / end dates. Please check in myACC [Student page -> Registration Tools -> Detailed Student Schedule (with Drop-Withdrawal Dates)] for the drop / withdrawal date for each of your courses. ACC faculty and staff are committed to helping you continue to make progress in your courses. If you are receiving financial aid, do not withdraw without discussing the impact on your financial aid status.
ACC and the Community College System of Colorado do not have a tuition refund process, however there is an Appeal for Tuition Credit process. Refer to this process if you do decide to withdraw from your courses.
Masks are required in all indoor spaces at all ACC campuses.
Any student wishing to request a disability-related accommodation in connection with the ACC Mask Policy should contact Brian Grewe in Disability Access Services by phone at 303.797.5610 or by email brian [dot] grewe [at] arapahoe [dot] edu.
If a student has a personal health condition that prevents them from wearing a mask/facial covering in alignment with public health orders and no other form of personal protective covering or equipment is suitable based on their disability or health condition, the student will need to contact Disability Access Services (DAS) to discuss the process of providing medical documentation or discussing the inability to wear a mask.
The student will be asked to provide DAS with documentation written by a licensed professional about their disability that:
- Verifies that the individual meets the ADA definition of disability (i.e., has a physical or mental impairment that substantially limits one or more major life activities),
- Explains the reasons why a mask exemption is needed,
- Shows the relationship between the individual's disability and the need for the requested mask accommodation.
The documentation will be reviewed by the DAS Director and the Dean of Students. If this accommodation is granted, then DAS will then provide the student with a full-face shield that must be work while on any of the ACC Campuses. Wearing the face shield is not optional. The student will also receive a mask exemption card on a yellow lanyard card. Students can wear the lanyard card while on campus. Wearing yellow lanyard is optional as we will not require students to disclose their disability status. If students are not wearing the lanyard, they may be asked if they have received permission to not wear a mask before entering a college facility.
Mask-related accommodations available to students taking ACC Concurrent Enrollment classes on a high school campus may be subject to different guidelines as a result of differences in health, safety, and education requirements for high schools.
Other Examples of reasonable accommodations for students with a mask accommodation
Remote / Virtual Options
- Allow the student to take courses that are offered online.
- Offer Student Services appointments by telephone or video call for a student. This includes Advising, DAS, Financial Aid, ACC tutoring, and a number of other services and supports.
- Inform the student of online tutoring such as TutorMe.
Renting ACC Facilities
We will be accepting external reservations after October 1, 2021.
Internet Access Recommended Resources
- Internet Essentials from Comcast offers affordable high-speed internet to qualified students. You may qualify if you are eligible for public assistance programs like National School Lunch, SNAP, housing assistance, Medicaid, SSI and others. Apply by calling Comcast at 1.855.8.INTERNET (1.855.846.8376) or at internetessentials.com.
- Xfinity WiFi Free for Everyone: Xfinity WiFi hotspots across the country will be available to anyone who needs them for free – including non-Xfinity Internet subscribers. For a map of Xfinity WiFi hotspots, visit www.xfinity.com/wifi. Once at a hotspot, consumers should select the “xfinitywifi” network name in the list of available hotspots and then launch a browser.
- AT&T - Consistent with FCC Chairman Pai’s “Keep Americans Connected Pledge” announced today and concerns raised by members of Congress, which we share, AT&T is proud to support customers by pledging that, for the next 60 days (as of March 13, 2020), public Wi-Fi hotspots will be kept open for any American who needs them.
- T-Mobile - T-Mobile and Metro by T-Mobile customers on current plans with limited data will automatically have unlimited smartphone data for the next 60 days (excluding roaming). No action required.
- Verizon - Verizon signed onto the FCC’s new “Keep Americans Connected” pledge. Verizon’s new customer commitment will help ensure connectivity and offer assistance to customers and small businesses facing challenges from the global crisis.
If you are a student experiencing food insecurity, reach out to the acc [dot] dos [at] arapahoe [dot] edu (Dean of Students Office) so that we can help you at the appropriate campus or community resource.
Beyond the Food Pantry
Get tips on how to reduce your bills, protect your health, get/make money,and re-locate or find housing in the Beyond the Food Pantry: Surviving COVID-19: A #RealCollege Guide for Students (PDF).
2-1-1 Colorado is a confidential and multilingual service connecting people across the State of Colorado to vital resources in their local community. 2-1-1 serves as one central location where people can access over 7,500 health and human service resources. Coloradans can also reach 2-1-1 Colorado online at 211Colorado.org.
2-1-1 provides navigation services to resources such as:
- Housing, including shelters and transitional services
- Rent and utility assistance
- Applying for SNAP benefits by phone
- Food / meals
- Clothing / personal / household needs
- Mental health and substance use disorders
- Medical clinics
- Dental clinic
- Other government/economic services
2-1-1 will work in conjunction with The Colorado Health Emergency Line for the Public (CO HELP), a toll-free hotline for the latest public health information. If Coloradans are looking for general information about COVID-19, such as the number of cases in Colorado, the list of symptoms, or how you can protect yourself, they can call CO HELP by dialing 303.389.1687 or 1-877.462.2911.
2-1-1 Resource Navigators are available to help by phone, Monday through Friday from 8am - 5pm and have access to a language translation service to accommodate over 170 languages. Coloradans can also reach 2-1-1 toll-free by dialing 866-760-6489.
Colorado Department of Local Affairs - Emergency Rental Assistance
If you or your tenants have been unable to pay rent due to financial hardship caused by COVID-19, you may be eligible for rental assistance from the state.
FAQs for ACC Employee
Learn more about your resources as an ACC employee with our FAQs for ACC employees (5/28/2021).
For the latest information on Colorado's Vaccine Distribution visit the Colorado Department of Public Health & Environment webpage. You can also call the 24/7 hotline at 1-877-CO VAX CO (1-877-268-2926).
Communication from ACC Leadership
The most recent information is at the top of this page on the right. Archived communications are below.
- ACC COVID-19 Update & Plan - March 12, 2020
- CCCS Prepares Transition to Remote Instruction - March 12, 2020
- COVID-19 Update - March 11, 2020
- COVID-19 Exposure and Travel - March 11, 2020
- Important Information on Travel due to COVID-19 - March 11, 2020
- Instructional Guidelines | Coronavirus - March 10, 2020
- ACC and COVID-19 Updates - March 10, 2020
- Keeping You in the Loop on COVID-19, March 10, 2020
- Coronavirus Message - Feb. 28, 2020
- Colorado Department of Public Health & Environment - Feb. 14, 2020
- ACC - Health Info: CoronaVirus & Seasonal Flu - Feb. 6, 2020