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College Operations - Business and Support Services

ACC will continue to provide services through phone, email, and virtual platforms. Below are the instructions on how you can access departments and services you may need. Hours of operation are listed on specific department pages throughout the ACC website.

Admissions

For assistance with your application or the application process, please contact admissions by email at admissions [at] arapahoe [dot] edu or by calling us at 303.797.5637. You can also review the Admissions checklist

Admissions

Career & Transfer Services

  • Career & Transfer staff will be available to assist students in person, email, video conference or phone. To schedule an appointment, please login to Navigate.
  • Students can search for jobs, internships or volunteer opportunities, 24/7, in Purple Briefcase. Access through myACC – Training & Technology – Career Services.
  • All Career and Transfer Services student and employer events have been postponed until further notice. Watch our events calendar for virtual events.
  • Employers should contact Shari Culver at shari [dot] culver [at] arapahoe [dot] edu for any assistance.

Cashier's Office

ACC realizes that the COVID-19 pandemic has impacted many of you financially. Payment deadline for the Summer Semester is April 23, 2021. Any unpaid balance will result in a hold being placed on your student account on August 12, 2021, unless you have registered for a payment plan. Please see your email for details if you are on a payment plan. Please also see the information on Financial Aid and Student Emergency Fund. If you need to contact the Cashier's Office with questions about your bill, please email cashier [dot] acc [at] arapahoe [dot] edu or call 303.797.5638.

Cashier's Office

College Bookstore

Espresso Yourself Cafe & Spirit Shop on the Littleton Campus will be open for in-store shopping and pick-up.

Hours: June 7 - 25

Monday - Thursday: 9am - 4pm
Friday: 9am - 1pm

  • Visit the campus store website, arapahoeshop.com for course materials, supplies, apparel, technology and more. 

Ways to Shop

  • Ship it to you: Order on the arapahoeshop.com website. 
  • Order Pick-Up: Order on the arapahoeshop.com website and choose your campus location during checkout.
  • After your order has been processed, you will receive an email confirmation with pick up instructions.
  • In-Store Shopping: Bookstore services are available on the Littleton Campus at the hours listed above. Ordering your textbooks and supplies online for home delivery or pick up should be your first choices. The Bookstore staff will be ready to help you with questions or supplies if you forgot to order something, make a class change or need to make a return. 

Purchasing Books Using Financial Aid

Students who have been awarded financial aid for Fall 2021 will be able to order books and supplies August 13 - 22 and charge their books to their account at ACC. You can check your financial aid balance in myACC or on the Bookstore website. Contact the Financial Aid offices if you have questions.

Parker and Sturm Collaboration Campus Students

We encourage you to order at arapahoeshop.com and choose Ship To you. Items can be delivered to the campuses and you will be contacted with pick-up information.

Bookstore

Computer Labs

ACC has computer labs available at all campuses. The Open Computer Lab at Littleton is located on the first floor of the main building on the Littleton Campus in room M1650. The lab provides open access to both Windows and Mac computers with the latest software including Windows 10, MacOS, Microsoft Office solutions, Adobe Creative Cloud, and specialized software including AutoCAD and others needed to support the various academic programs on campus. Computer labs are also available at the Art & Design Center, and Parker Campus. A variety of platforms and software packages are available at these locations. Computers are available for self check out at the Sturm Collaboration Campus.

Campus Hours

Littleton Campus

Main Building, M1650 - 9 Windows computers + 2 Apple Computers

  • Monday - Thursday: 8:00am - 5:00pm -- Walk in Anytime. No Appointment Needed.

Art & Design Center

AD5120 - 11 Apple computers

  • Monday - Friday: 8:00am - 4:30pm

AD5220 - 11 Windows computers

  • Monday - Friday: 8:00am - 4:30pm

Parker Campus

Room 103 - Windows computers

  • Monday - Thursday: 8:00am - 6:00pm

Sturm Campus

Students can use their Student ID to access self service computer carts at any time. The Community Room is often available as a space to work and study.

*If you are faculty and need to use the labs – submit a ticket to the helpdesk [at] arapahoe [dot] edu to schedule an appointment.

Counseling Services

Students can access to up to eight counseling sessions with a licensed therapist each school year. This service is provided through the health and wellness fee. Students can make an appointment by contacting the Student Engagement Center at 303.797.5730 or acc [dot] dos [at] arapahoe [dot] edu. Counseling is not typically available for immediate appointments. If a student is in immediate crisis, please refer them to:

  • All Health Network » 303.730.8858
  • Colorado Crises Services Hotline » 1.844.493.8255
Dean of Students Office

Disability Access Services

The Office of Disability Access Services will be available for student support in person, by phone, email and video conference. Specialists are available to connect with students, Monday through Thursday 8:00am - 5:00pm and Friday from 10:00am - 5:00pm. Students should call 303.797.5860 or email disability [dot] access [at] arapahoe [dot] edu to schedule a time to speak with a specialist. To schedule a virtual appointment, please login to Navigate. Specialists can assist our students in all the normal ways by being a liaison with faculty to assist with appropriate modifications to accommodations within the remote-online environment. 

Disability Access Services

Faculty Office Hours

Faculty are available for students. Please check D2L on the best way to connect with your instructors.

Financial Aid Processing and Disbursements

  • Financial aid processing and disbursements continues as usual. Submit required documents to finaid [at] arapahoe [dot] edu or on campus Monday-Tuesday from 8am to 6pm and Wednesday-Thursday from 8am to 5pm.
  • Work Study Students: If you are a work study student, you may continue working for ACC. Your supervisor will instruct and assist you with working remotely or on campus based on their needs.
  • You are encouraged to complete the 21-22 FAFSA as soon as possible. If your financial aid status has changed since you filed the FAFSA or you are unsure if you are eligible to complete the FAFSA, contact the Financial Aid Office at 303.797.5661 or by email at finaid [at] arapahoe [dot] edu.
Financial Aid

Fitness Center

The Fitness Center is open to the public Monday - Thursday from 7am - 5pm. We strongly recommend remaining as physically active as possible during this time by walking, running or biking outdoors with appropriate physical distancing and watch your email as we share out various resources you can access from home.

Fitness Center

International Student Services

  • ACC’s International Advisor, Sara Squires will provide support services to F-1 visa students, by working virtually and remotely, via email, video conference or other online or virtual platform. To schedule a virtual appointment, please login to Navigate
  • For all immigration documents that requires physical services (ie. Travel signatures, printing and signing new I-20s, mailing of I-20s, etc), ISS will work and communicate with the student to provide the most efficient and effective solution.
  • International F-1 students must inform ISS of any phone, address, email, or contact change within 10 days. 
  • All ISS and ISO related events, meetings, or programming, have been cancelled until further notice.
  • Students who are authorized to work on campus, must update Sara of any changes with their position, work duties, etc. (ie. Working remotely)
International Students

Library & Learning Commons

The ACC Library & Learning Commons is open with in-person services. The virtual library is also open and available to everyone. We continue to provide database access, services online, via email, phone, and other virtual means. You can contact the library via email or phone at librarians [at] arapahoe [dot] edu or 303.797.5090.

You can also chat with a librarian 24/7 or meet virtually with a librarian.

The Library is now the home of the Math Support Center and Writing Support Center with services available by appointment through Navigate.

Library & Learning Commons

Records & Enrollment Services

The Records Office will continue to process all incoming documents as they are received. For additional support, email records [at] arapahoe [dot] edu or call 303.797.5621.

General questions for Records and Enrollment Services can be emailed to records [at] arapahoe [dot] edu

  • Transcript request information can be found here
  • Prerequisites or registration issues? Send an unofficial transcript records [at] arapahoe [dot] edu; please include the courses in which you would like to register in your email. 
  • Need a form? Most all our forms are available online. Visit our webpage.
Records and Enrollment Services

Student Emergency Fund

As a student, we understand it can be difficult to make ends meet. In the Dean of Students Office, we offer one-time emergency funds to help. Contact acc [dot] dos [at] arapahoe [dot] edu to schedule an appointment.

Dean of Students Office

Student Food Pantry

In lieu of the on-campus student food pantry, students may contact the Dean of Students Office by email or phone to discuss food needs. We recommend reaching out to Chandell Bell via email at chandell [dot] bell [at] arapahoe [dot] edu for more information.

Food Bank of the Rockies COVID-19 Response has up to date mobile food pantries and other resources.

Dean of Students Office

Student Life

The Student Life Office’s physical location will remain closed until further notice. Their staff will provide updates and communications via email to student club and organization leaders. If you need assistance or have questions regarding Student Life, please email student [dot] life [at] arapahoe [dot] edu or call 303.797.5668. In addition, watch the website event calendar and please visit all ACC social media outlets: @ArapahoeCC.

Student Life

Student Orientation and Advising & Registration for New Students

New students will be able to complete their orientation and first semester advising support online and in person. Additional communication, information and instructions will be provided through Admissions and Advising staff directly to new students.

Student Orientation

Technology

If you are a student and in need of a device to help you be successful in your remote learning experiences, ACC is prepared to provide you with a laptop for one semester. Please let us know by contacting the Dean of Students Office at 303.797.5730 or here if you are in need of technology assistance.

We have improved the wi-fi signals around the ACC Littleton Campus. View the MAP. The stars indicate where WiFi access points are located (Lot A, Lot B, Lot C, Lot D, Lot E, Lot G, Lot H, Lot I, the North Building, the Main Building, the Annex Building, The South Building, and the South Lawn).

Technology at ACC

Testing Center

The Testing Center is offering testing by appointment only. Appointments can be made by contacting staff at your desired testing location Monday through Friday. 

Visit the Testing Center webpage for more details and instructions.

Testing Center

Tutoring

Tutoring is available by video conference and limited in-person options may be available. To schedule a virtual appointment, please login to Navigate. View schedules for: 

  • Academic Support Center (M1650 - Open Computer Lab | 303.797.5669 | acc [dot] asc [at] arapahoe [dot] edu) - Tutors offer assistance with AAA, ACC, BIO, BUS, CCR, CHE, CIS, COM, CRJ, CSC, ECO, ENG, HIS, HUM, HWE, LIT, MAN, MAP, MAR, NUR, PHI, PHY, PSY, PTA, SOC, and more. Tutors are available on all campuses.
  • Art & Design Tutoring (AD2050 | 303.797.5958 | artdesign [at] arapahoe [dot] edu) - Tutors can help with CAD, MGD, and IND courses.
  • Biology Study Lab (Virtual via Zoom) - Tutors can assist with various BIO courses.
  • Math Support Center (M2564 - 2nd Floor Library | 303.797.5893 | acc [dot] mathsupportcenter [at] arapahoe [dot] edu) - Tutors can assist with math courses. Some in-person appointments are available on-campus.
  • Physics / Chemistry Study Lab (M3640 | 303.797.5831 | henry [dot] weigel [at] arapahoe [dot] edu) - One-on-one physics and chemistry tutoring. 
  • Writing Center (M2564 - 2nd Floor Library | 303.797.5893 | writingcenter [at] arapahoe [dot] edu) - Tutors work with any skill level, from any class or discipline, at any stage of the writing process offering virtual and in-person tutoring options.

Students may also access TutorMe – instant online live tutoring linked in D2L.

Tutoring

Veteran's Benefits and Services

For veteran’s benefits please contact Lance Coppin at lance [dot] coppin [at] arapahoe [dot] edu.  For general veteran’s support, please contact Dan Balski at dan [dot] balski [at] arapahoe [dot] edu.

Services and Benefits for Military / Veterans

Withdrawals and Tuition Refunds

The last day to withdraw from courses depends on your course length and start / end dates. Please check in myACC [Student page -> Registration Tools -> Detailed Student Schedule (with Drop-Withdrawal Dates)] for the drop / withdrawal date for each of your courses. At this time, to avoid impacts to students’ financial aid and to not lose the time and energy you have already invested in courses, we encourage you to wait to make a decision to withdraw. While we realize the uncertainty and unknown is challenging, ACC faculty and staff are committed to helping you continue to make progress in your courses in this challenging time. If you are receiving financial aid, do not withdraw without discussing the impact on your financial aid status.

ACC and the Community College System of Colorado do not have a tuition refund process, however there is an Appeal for Tuition Credit process. Please refer to this process if you do decide to withdraw from your courses. 

Other Resources

Mask Accommodations

Any student wishing to request a disability-related accommodation in connection with the ACC Mask Policy should contact Brian Grewe in Disability Access Services by phone at 303.797.5610 or by email brian [dot] grewe [at] arapahoe [dot] edu.

If a student has a personal health condition that prevents them from wearing a mask/facial covering in alignment with public health orders and no other form of personal protective covering or equipment is suitable based on their disability or health condition, the student will need to contact Disability Access Services (DAS) to discuss the process of providing medical documentation or discussing the inability to wear a mask. 

The student will be asked to provide DAS with documentation written by a licensed professional about their disability that:

  • Verifies that the individual meets the ADA definition of disability (i.e., has a physical or mental impairment that substantially limits one or more major life activities), 
  • Explains the reasons why a mask exemption is needed,
  • Shows the relationship between the individual's disability and the need for the requested mask accommodation.

The documentation will be reviewed by the DAS Director and the Dean of Students. If this accommodation is granted, then DAS will then provide the student with a full-face shield that must be work while on any of the ACC Campuses. Wearing the face shield is not optional. The student will also receive a mask exemption card on a yellow lanyard card. Students can wear the lanyard card while on campus. Wearing yellow lanyard is optional as we will not require students to disclose their disability status. If students are not wearing the lanyard, they may be asked if they have received permission to not wear a mask before entering a college facility.

Mask-related accommodations available to students taking ACC Concurrent Enrollment classes on a high school campus may be subject to different guidelines as a result of differences in health, safety, and education requirements for high schools.

Other Examples of reasonable accommodations for students with a mask accommodation

Remote / Virtual Options

  • Allow the student to take courses that are offered online.
  • Offer Student Services appointments by telephone or video call for a student.  This includes Advising, DAS, Financial Aid, ACC tutoring, and a number of other services and supports. 
  • Inform the student of online tutoring such as TutorMe. 

Renting ACC Facilities

We are now accepting rental requests for all 3 ACC campuses. 

Other Resources

Internet Access Recommended Resources

  • Internet Essentials from Comcast offers affordable high-speed internet to qualified students. You may qualify if you are eligible for public assistance programs like National School Lunch, SNAP, housing assistance, Medicaid, SSI and others. Apply by calling Comcast at 1.855.8.INTERNET (1.855.846.8376) or at internetessentials.com.
  • Xfinity WiFi Free for Everyone: Xfinity WiFi hotspots across the country will be available to anyone who needs them for free – including non-Xfinity Internet subscribers. For a map of Xfinity WiFi hotspots, visit www.xfinity.com/wifi. Once at a hotspot, consumers should select the “xfinitywifi” network name in the list of available hotspots and then launch a browser.
  • AT&T - Consistent with FCC Chairman Pai’s “Keep Americans Connected Pledge” announced today and concerns raised by members of Congress, which we share, AT&T is proud to support customers by pledging that, for the next 60 days (as of March 13, 2020), public Wi-Fi hotspots will be kept open for any American who needs them.
  • T-Mobile - T-Mobile and Metro by T-Mobile customers on current plans with limited data  will automatically have unlimited smartphone data for the next 60 days (excluding roaming). No action required.
  • Sprint
  • Verizon - Verizon signed onto the FCC’s new “Keep Americans Connected” pledge. Verizon’s new customer commitment will help ensure connectivity and offer assistance to customers and small businesses facing challenges from the global crisis.

Food Pantry 

If you are a student experiencing food insecurity, reach out to the acc [dot] dos [at] arapahoe [dot] edu (Dean of Students Office) so that we can help you at the appropriate campus or community resource.

View a list of area food banks.

Beyond the Food Pantry

Get tips on how to reduce your bills, protect your health, get/make money,and re-locate or find housing in the Beyond the Food Pantry: Surviving COVID-19: A #RealCollege Guide for Students (PDF).

2-1-1

2-1-1 Colorado is a confidential and multilingual service connecting people across the State of Colorado to vital resources in their local community. 2-1-1 serves as one central location where people can access over 7,500 health and human service resources. Coloradans can also reach 2-1-1 Colorado online at 211Colorado.org.

2-1-1 provides navigation services to resources such as:  

  • Housing, including shelters and transitional services
  • Rent and utility assistance
  • Applying for SNAP benefits by phone
  • Childcare
  • Food / meals
  • Transportation
  •  Clothing / personal / household needs
  • Mental health and substance use disorders
  • Employment
  • Education
  • Medical clinics
  • Dental clinic
  • Other government/economic services

2-1-1 will work in conjunction with The Colorado Health Emergency Line for the Public (CO HELP), a toll-free hotline for the latest public health information. If Coloradans are looking for general information about COVID-19, such as the number of cases in Colorado, the list of symptoms, or how you can protect yourself, they can call CO HELP by dialing 303.389.1687 or 1-877.462.2911. 
 
2-1-1 Resource Navigators are available to help by phone, Monday through Friday from 8am - 5pm and have access to a language translation service to accommodate over 170 languages. Coloradans can also reach 2-1-1 toll-free by dialing 866-760-6489.  

Colorado Department of Local Affairs - Emergency Rental Assistance

If you or your tenants have been unable to pay rent due to financial hardship caused by COVID-19, you may be eligible for rental assistance from the state.

Learn more from CDOLA

FAQs for ACC Employee

Learn more about your resources as an ACC employee with our FAQs for ACC employees (5/28/2021).
For the latest information on Colorado's Vaccine Distribution visit the Colorado Department of Public Health & Environment webpage. You can also call the 24/7 hotline at 1-877-CO VAX CO (1-877-268-2926). 

Communication from ACC Leadership

The most recent information is at the top of this page on the right. Archived communications are below.