Students will use this option to gain the knowledge they need to perform as effective and efficient customer service representatives, as well as achieve the credibility associated with a college certificate. They will learn the technical and people skills needed to be the valuable interface between broadband companies and customers
| BTE 100 |
Computer Keyboarding |
1 credit |
| CIS 118 |
Introduction to PC Applications |
3 credits |
| CTC 108 |
Broadband Cable Overview |
1 credit |
| CTC 121 |
Understanding Broadband Technology |
3 credits |
| MAR 160 |
Customer Service |
3 credits |
| PSY 101 |
General Psychology I |
3 credits |
| |
OR |
|
| PSY 116 |
Stress Management |
3 credits |
| Total |
14 Credit Hours |