CTC 123 Basic Troubleshooting of Broadband Technology
Teaches students to diagnose and resolve technical problems for customers over the phone. Provides a thorough understanding of the drop system, interconnection between devices, and other problems faced by broadband customers. Trains customer service representatives to distinguish problems that can be solved over the phone and not require a technician to be dispatched. This course is only available for students who are in a degree and/or certificate program through the partnership between Jones/NCTI and ACC. Additional charges may apply to these courses. For additional information please call 303.797.5989.
Arapahoe Community College, 5900 South Santa Fe Drive, Littleton, Colorado 80120-1801 | 303.797.4222
Parker Campus - 15653 Brookstone Drive, Parker, CO 80134 | 303.734.4822
Castle Rock Campus - 4700 Castleton Way, Suite 100, Castle Rock, CO 80109 | 303.660.3160
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